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Residential Warranty
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Commercial Warranty
DuPont Zodiaq® Residential Ten-Year Limited Warranty for North
America
DuPont warrants to you, the owner of the original installation, that DuPont will
repair or replace, without charge, your installation of DuPont Zodiaq® quartz
surfaces when installed by a DuPont Authorized Zodiaq® Installer, if the
product fails due to any manufacturing defect or any defect in conversion or
installation during the first ten (10) years from the date of completion of
installation of the Zodiaq®. This limited warranty includes necessary labor
charges needed to repair or replace the product covered by this warranty. This
warranty does not cover products made by other suppliers.
General Terms and Conditions
The following contains information applicable to this limited warranty:
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This warranty applies to DuPont Zodiaq® quartz surfaces
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This warranty applies to installations of Zodiaq® quartz surfaces that have
been permanently installed in residences and that have not been moved from the
original, permanent installation.
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This warranty applies to product purchased and installed after May 1, 2000, for
owner-occupied residences and to product purchased by a tenant in a rental
dwelling in the United States and Canada. This warranty is transferable only in
owner-occupied dwellings.
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To obtain service under this limited warranty, you must contact the source from
whom you purchased DuPont Zodiaq®, or DuPont at the address shown at the end of
this limited warranty. You must provide DuPont proof of purchase in the form of
the warranty registration card. If the warranty registration is not on file
with DuPont, you will need to provide a copy of your original receipt or
invoice showing the name of the Authorized DuPont Zodiaq® Installer and the
date of installation. You must permit DuPont or DuPont’s authorized agents to
inspect the installation of the product. You will reasonably cooperate with
DuPont in DuPont’s efforts to perform its obligations under this warranty. All
decisions about defects in manufacture, conversion or installation shall be
made by DuPont and communicated to you in a timely manner.
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This warranty shall be null and void unless the products have been paid for in
full.
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This warranty is transferable within the 10-year period of warranty only when
the new owner writes to DuPont (see address at the end of this limited
warranty) to register the installation under the new owner’s name. Upon
request, the Care in Use Guide will be sent to the new owner detailing the
proper maintenance of the product.
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This warranty applies to products that have been maintained according to the
DuPont Zodiaq® quartz surfaces Care in Use Guide provided free of charge at the
time of installation, or upon request, by the DuPont Authorized Zodiaq®
Installer or by DuPont.
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This warranty covers seam performance, not the appearance of the seam.
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This warranty does not cover uses of products for "commercial" uses, uses of
products exposed to outside weather and climate conditions, abnormal use or
conditions, or abuse in any way. "Commercial use" includes, but is not limited
to, use in a store, office or other place of business. "Abnormal use or
conditions" includes, but is not limited to, damage from mishandling or misuse,
damage from excessive heat or uneven exposure to weather conditions, physical
or chemical abuse, and damage from improper care and maintenance.
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DuPont is not responsible for damage or injury caused in whole or in part by
acts of God, job site conditions, architectural and engineering design,
structural movement, acts of vandalism, or accidents.
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DuPont's obligation under this warranty is limited solely to the repair or
replacement including necessary labor charges needed to repair or replace the
product covered by this warranty.
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Except as provided in this limited warranty, DuPont shall not be liable in
either tort or contract for any loss of direct, consequential or incidental
damages arising out of the use or inability to use the product in residential
applications covered by this warranty. Some states do not allow the exclusion
or limitation of incidental damages, so the above limitation or exclusion may
not apply to you.
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DuPont makes no other warranty, representation or guarantee, express or
implied, with respect to its products, except as expressly stated herein. Some
states do not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you.
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This warranty gives you specific legal rights, and you may also have other
rights which may vary from state to state or, in Canada, from province to
province.
This is the only warranty made by DuPont for Zodiaq® quartz surfaces. No one
other than DuPont is authorized to make or makes any warranty or promise with
respect to Zodiaq® quartz surfaces.
Registration
To register for the warranty, you or the DuPont Authorized Zodiaq® Installer
must fill out and return a registration form.
To obtain service under this limited warranty, contact the source from whom you
purchased DuPont Zodiaq®. For more information about this warranty, please
contact DuPont Zodiaq® directly by writing or calling:
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DuPont Zodiaq® Quartz Surfaces, Chestnut Run Plaza, P.O. Box 80721, Wilmington,
DE 19880-0721
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Phone: 1-800-426-7426, press 0 to initiate claim.
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E-mail: zodiaq@usa.dupont.com
DuPont Zodiaq® Commercial (Product Only) Warranty for North America
DuPont warrants to the owner of the original installation that DuPont Zodiaq®
quartz surfaces, when installed in accordance with current published procedures
by a DuPont Authorized Zodiaq® Installer, shall be free from materials defects
in production for a period of ten (10) years from the date of completion of
installation of the Zodiaq®.
DuPont makes no express or implied warranty including, without limitation, the
warranties of merchantability, fitness for a particular purpose (even if that
purpose is known to DuPont), or from any course of dealing or trade usage
regarding the product.
Each party assumes all risk and liability for results obtained by the use of
products covered by this warranty, whether used singly or in combination with
other materials. No warranty whatsoever is made with respect to the materials
produced by other manufacturers.
The sole responsibility and liability of DuPont under this warranty shall be to
repair or replace, at DuPont’s option, the products shown to be defective
during the warranty period. DuPont shall have no liability for any other loss,
damage or expense, arising out of or in connection with the installation of
Zodiaqä. In no event shall DuPont be liable for special, indirect, incidental,
punitive, consequential or any similar damages (including, without limitation,
damages for loss of business profits, business interruption or any other loss),
whether or not caused by or resulting from the negligence of DuPont even if
DuPont has been advised of the possibility of such damages.
In order for DuPont to respond under this warranty, the owner must give DuPont
prompt notice of any alleged defects that appear or should have been discovered
after the exercise of reasonable diligence. DuPont or DuPont's authorized
agents must be permitted to inspect the product and thereafter to follow
DuPont's warranty services procedures. All decisions regarding the existence of
manufacturing defects or affecting this warranty shall be made by DuPont and
shall be final and binding upon the parties.
This warranty applies to products that have been maintained according to the
DuPont Zodiaq® quartz surfaces Care in Use Guide. This warranty does not cover
damage caused by mishandling, misuse, damage from excessive heat or uneven
exposure to weather conditions, physical or chemical abuse, or uses of products
exposed to outside weather and climate conditions. In addition, DuPont shall
not be responsible for any damage or injury caused in whole or in part by acts
of God, climate, job site conditions, architectural and engineering design,
structural movement, acts of vandalism, accident, war, nor defective or
improper workmanship by the installer or any laborer, nor any other damage or
injury not solely and directly caused by defects in products covered by this
warranty.
Laws and building and safety codes governing the design, engineering and
construction of installations vary widely. DuPont assumes no responsibility or
obligations with respect to the selection of product for the installation or
the design, engineering and construction of the installation.
This warranty is issued to the original owner of the structure into w hich
product was installed and expires upon transfer of the ownership of the
structure to a third party.
This is the only product warranty made by DuPont for Zodiaq® quartz surfaces. No
representative, dealer or any other person is authorized to make or makes any
warranty, representation or promise on behalf of DuPont with respect to such
products. No terms or condition other than those stated herein, and no
agreement or understanding, oral or written, in any way purporting to modify
this warranty shall be binding upon DuPont unless made in writing and signed by
an authorized employee of DuPont.
This warranty shall be null and void unless the products have been paid for in
full.
This warranty shall be interpreted exclusively under the laws of the State of
Delaware.
For more information about this warranty, please contact DuPont Zodiaq® directly
by writing or calling:
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DuPont Zodiaq® Quartz Surfaces, Chestnut Run Plaza, P.O. Box 80721, Wilmington,
DE 19880-0721
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Phone: 1-800-426-7426, press 0 to initiate claim.
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E-mail: zodiaq@usa.dupont.com
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